About This Course
Every expectation a leader sets, decision they explain, difficult issue they address, and relationship they build depends on communication. When a leader’s message is unclear, indirect, or inconsistent, people are left to interpret what was meant—and those interpretations can lead to confusion, frustration, damaged trust, and poor results.
Leadership & Communication helps leaders become more intentional about what they communicate, how they communicate it, and the impact their message has on others. Participants examine the beliefs, habits, leadership styles, and personal barriers that can strengthen or undermine their credibility and effectiveness.
Through practical exercises and workplace application, participants learn how to establish clear expectations, listen for understanding, articulate messages with clarity and purpose, select the appropriate communication method, and navigate difficult conversations. The course reinforces a central leadership principle: communication is not complete simply because something was said. Leaders must take responsibility for how their message is delivered, understood, and acted upon.
- Who Should Attend
- How Will You Benefit
- What You Will Learn
This course is appropriate for:
- Current and emerging leaders
- Managers and supervisors
- Team and department leaders
- Project leaders
- Professionals responsible for influencing others
- Leaders who need to strengthen communication and accountability
You will gain a clearer understanding of how others experience your leadership and how your communication habits can either strengthen or weaken your credibility. You will identify assumptions, reactions, and personal barriers that may be preventing your message from having the intended impact.
You will leave better equipped to communicate expectations and decisions so people understand what needs to happen, why it matters, and what accountability looks like. You will also develop greater confidence in listening, addressing difficult issues, adapting your message to different audiences, and responding when communication does not go as planned.
- Apply guiding principles to everyday leadership decisions
- Distinguish between leading and managing
- Define expectations and uncover unspoken assumptions
- Establish mutual commitment and accountability
- Recognize internal factors that can interfere with effective leadership
- Understand how credibility, confidence, and the use of power affect others
- Identify their leadership style and its impact
- Communicate a clear leadership vision
- Explain the value of effective communication
- Articulate messages clearly, concisely, and directly
- Use mirroring and active listening to improve understanding
- Structure communication around what, why, how, and when
- Anticipate the needs and reactions of an audience
- Recognize what impedes or strengthens communication
- Choose the appropriate communication method for the situation
- Prepare for and conduct difficult conversations
- Demonstrate accountability in communication
Interested in Leadership & Communication?
Whether you want to attend an upcoming open-enrollment session or bring this program to the leaders in your organization, complete the contact form to share what you are looking for. We’ll follow up to discuss your needs, delivery options, and next steps.